Privacy Policy

01 - Information We Collect

What we gather

myhome.pro collects information in the following ways when you visit or use our website:

Information You Provide Directly

• Contact details - name, email address, phone number, and zip code when you submit a service request or sign up for updates.
• Service request details - description of the home service you are seeking, project scope, and preferred timeline.
• Communications - messages or inquiries you send to us through contact forms or email.

Information Collected Automatically

• Usage data - pages visited, time on site, links clicked, search queries entered, and referring URLs.
• Device & browser data - IP address, browser type, operating system, screen resolution, and device identifiers.
• Location data - approximate geographic location derived from your IP address or, if permitted, precise location from your device.
• Cookie data - session identifiers, preference settings, and analytics identifiers placed by us or third-party partners.

Information from Third Parties

• Service professionals - when a pro you connect with through our platform provides us with feedback or information about a service interaction.
• Analytics & advertising partners - aggregated or pseudonymous data about how users engage with ads or content referencing myhome.pro.

02 - How We Use It

How your information is used

We use the information we collect to operate, improve, and personalize our services, including:

• Connecting you with qualified local home service professionals that match your request.
• Responding to your inquiries and providing customer support.
• Sending service-related communications, quote notifications, and follow-up emails.
• Personalizing content, search results, and recommendations based on your location and interests.
• Analyzing site usage and performance to improve our platform.
• Detecting, preventing, and addressing fraudulent activity, spam, or abuse.
• Complying with applicable legal obligations.
• Sending promotional emails or newsletters where you have opted in you may unsubscribe at any time.

03 - Sharing with Pros

How we share your information

myhome.pro may share your information in the following limited circumstances:

With Service Professionals

When you submit a service request, relevant details (such as your name, contact information, zip code, and project description) may be shared with one or more local service professionals so they can respond to your inquiry. By submitting a request, you consent to this sharing.

With Service Providers

We work with trusted third-party vendors who help us operate our website and business (e.g., hosting providers, email platforms, analytics tools, and payment processors). These vendors access your data only to perform services on our behalf and are contractually obligated to protect it.

For Legal Reasons

We may disclose your information if required by law, legal process, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of myhome.pro, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your data.

04 - Cookies & Tracking

Cookies & tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies - necessary for the site to function (e.g., session management, security).
• Analytics cookies - help us understand how visitors use our site (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Advertising cookies - used to deliver relevant ads and measure their effectiveness. We may use third-party ad platforms such as Google Ads.
• Preference cookies - remember your settings and choices across visits.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect the functionality of certain parts of our site. For information on opting out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

05 - Data Retention

How long we keep your data

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Service request data is typically retained for up to 3 years to allow for follow-up communications and dispute resolution.
• Analytics and usage data is retained for up to 26 months.
• Marketing opt-in records are retained until you unsubscribe or request deletion.

When data is no longer needed, it is securely deleted or anonymized.

06 - Your Choices & Rights

Your rights & choices

Depending on your location, you may have the following rights with respect to your personal information:

• Access - request a copy of the personal data we hold about you.
• Correction - request that we correct inaccurate or incomplete information.
• Deletion - request that we delete your personal data, subject to certain legal exceptions.
• Opt-out of marketing - unsubscribe from promotional emails at any time using the link in any email we send.
• Do Not Sell - we do not sell personal information. If this practice ever changes, you will have the right to opt out.
• Data portability - request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at privacy@myhome.pro. We will respond within 30 days.

07 - Data Security

How we protect your data

We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing.

While we take reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and avoid sharing account credentials.

08 - Children's Privacy

Children's privacy

myhome.pro is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we may have collected data from a child, please contact us at privacy@myhome.pro.

09 - Third-Party Links

Third-party links & services

Our website may contain links to third-party websites, including service professional profiles and partner sites. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link does not imply endorsement by myhome.pro.

10 - Changes to This Policy

How we'll notify you of changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of myhome.pro after any changes are posted constitutes your acceptance of the updated policy.

11 - Contact Us

Get in touch

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: privacy@myhome.pro
• Website: myhome.pro

This policy was last updated in June 2026.